FaceFile

What is 9-1-1ELERTS®?

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9-1-1ELERTS works on any mobile phone, no applications are required. Our service connects any mobile phone user to 9-1-1 services, while simultaneously notifying up to 10 friends and family with actionable safety alerts via email, text, and voice message to member’s Personal Protection Network (PPN) with a full profile and the location of the user who initiated the 9-1-1ELERT.

Written by Beckie Mostello

June 23rd, 2010 at 1:00 pm

Posted in FAQ

How does 9-1-1ELERTS work?

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1. Set up 9-1-1Elerts in your mobile phone.

You should set up 9-1-1ELERTS as a contact and speed dial in your mobile phone. When you want to reach out in an emergency situation to 9-1-1, and want to notify friends and family just push the speed dial you assigned or find your contacts for 9-1-1ELERTS and make the call.

2. When using 9-1-1ELERTS one touch could save your life.

When you use 911ELERTS by dialing your assigned 911ELERTS number our system simultaneously forwards and connects the call to 9-1-1, and triggers our system to broadcast 9-1-1ELERTS via email, text and voice messages to your designated ten (10) family, friends, or colleagues in the member’s Personal Protection Network (PPN),

3. 9-1-1 and your Personal Protection Network (PPN) help keep you safe.

Friends and family, who have been chosen by the sender to receive 9-1-1ELERTS, will receive a full profile and their location of the user. People listed in the Personal Protection Network (PPN) are encouraged to check in with the sender whenever they receive any 9-1-1ELERTS.

Written by Beckie Mostello

June 23rd, 2010 at 1:00 pm

Posted in FAQ

How are the people in my Personal Protection Network (PPN) alerted?

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9-1-1ELERTS immediately sends an alert to your PPN via email, text or voice message. When you sign up for 9-1-1ELERTS, you and the people in your PPN will designate how they would like the alerts to be delivered to them.

If your preference is to have the alerts sent by text message to your network, then 9-1-1ELERTS emails your friends and family network asking them to enter their cell phone numbers and opt into the text alerts program. When they text back the code to accept, they will receive your 9-1-1ELERTS via text message in addition to email alerts. You should advise your PPN to check their text messaging plans with their cell phone carriers so as not to induce extra costs for them when they receive 9-1-1ELERTS.

Written by Beckie Mostello

June 23rd, 2010 at 12:59 pm

Posted in FAQ

Is there a limit to the number of people that I can include in my Personal Protection Network (PPN)?

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You can add up to ten people in your PPN. We encourage you to include friends and family that you feel comfortable and confident in receiving your 9-1-1ELERTS. The eleventh member of your PPN is law enforcement, which is part of the agreement when you sign up for our service. If someone in your PPN ever initiates police action or files a missing persons report, 9-1-1ELERTS will work with law enforcement. After verification of the police or law enforcement authority involved in the matter, 9-1-1ELERTS will grant the authorities temporary access to your 9-1-1ELERTS account.

Written by Beckie Mostello

June 23rd, 2010 at 12:59 pm

Posted in FAQ

What do I need to make 9-1-1ELERTS work?

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All you need is a cell phone with active service signal and ability to dial out. If you are not certain of your cell phone’s capabilities, check with your wireless carrier to confirm or add these features.

Written by Beckie Mostello

June 23rd, 2010 at 12:58 pm

Posted in FAQ

Do I need a specific cell phone carrier to use 9-1-1ELERTS?

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9-1-1ELERTS is compatible with cell phones on Verizon, AT&T, Sprint, and T-Mobile

Written by Beckie Mostello

June 23rd, 2010 at 12:58 pm

Posted in FAQ

Do I need email capabilities on my cell phone to make 9-1-1ELERTS work?

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No, it is not necessary for you to be able to email from your cell phone in order to use 9-1-1ELERTS.

Written by Beckie Mostello

June 23rd, 2010 at 12:57 pm

Posted in FAQ

Do the people in my Personal Protection Network (PPN) need email?

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Yes, because all 9-1-1ELERTS are sent to your network through email.

Written by Beckie Mostello

June 23rd, 2010 at 12:57 pm

Posted in FAQ

Do the people in my Personal Protection Network (PPN) need a text plan?

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It is an option for you to deliver the 9-1-1ELERTS to them via text messaging. If someone in your PPN does not have texting capability then that person would not receive a text 9-1-1ELERT from you.

Written by Beckie Mostello

June 23rd, 2010 at 12:56 pm

Posted in FAQ

Do the people in my Personal Protection Network (PPN) need mobile phone or a land line to receive voice alerts?

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Yes, because all 9-1-1ELERTS are sent to your network through voice messages to either a mobile phone or a land line that you have chosen for the 9-1-1ELERTS to be delivered.

Written by Beckie Mostello

June 23rd, 2010 at 12:56 pm

Posted in FAQ